SUZUYA JAPANESE MARKET

Name: SUZUYA JAPANESE MARKET
Address: 01-6688 SOUTHOAKS CRES, BURNABY, BC, V5E 4M7, CA
Telephone: 778-709-3206

We carry authentic Japanese products including your favorites from Japan. Fresh local vegetables to the tasty Japanese baking goods, PLUS we offer fresh, locally prepared Bentos (lunch box), onigiri, and sushi.
Visit small piece of Japan to see for yourself or ORDER NOW to enjoy the convenience of shopping online.
すず屋では、厳選された日本食料品、ローカル野菜、ベーカリー、お弁当、おにぎり、お寿司などを販売しております。
皆様のご利用を心よりお待ちしております。
We deliver to most areas of Greater Vancouver for a minimal fee!
(See delivery area map)
We also ship nationwide through Canada Post (min. order $50, excludes perishable, frozen foods).
(See details at Shipping & Payment Info)

778-709-3206

Terms & Conditions

Store/Terms & Conditions

Terms & Conditions

Last Updated: September 2026

These Terms & Conditions (“Terms”) govern your use of the Suzuya Japanese Market website and online store and any purchases made through them.

This website and online store are operated by Suzuya Japanese Market (“Suzuya,” “we,” “us,” or “our”).

By accessing or using our website or placing an order through our online store, you agree to these Terms, our Privacy Policy, Shipping & Payment Information, and Return Policy, as applicable.

If you do not agree with these Terms, please do not use our online store or place an order.

1. Use of Our Website

You may use our website and online store only for lawful purposes.

You agree not to:

Use the website for illegal, fraudulent, or unauthorized purposes
Interfere with the operation, security, or functionality of the website
Attempt to gain unauthorized access to our systems or customer information
Submit false, misleading, or fraudulent information
Violate applicable intellectual property, privacy, consumer protection, or other laws

When placing an order, you agree to provide accurate and complete information, including your contact, billing, shipping, and pickup information where applicable.

2. Products and Availability

All products are subject to availability.

We may limit quantities, discontinue products, or refuse or cancel an order where reasonably necessary, including where:

An item is unavailable
Incorrect pricing or product information has been displayed
An order appears fraudulent or suspicious
Payment cannot be processed
An order cannot reasonably be fulfilled
A delivery address is outside an available service area
We are required to do so by law

If we cancel an order after payment has been received, we will provide any refund required under applicable law and our applicable policies.

Product images are provided for general reference. Actual packaging, colour, appearance, size, or other product details may vary.

3. Prices and Payment

Unless otherwise stated, prices displayed on our online store are in Canadian dollars (CAD).

Applicable taxes, shipping charges, delivery fees, and other charges that we are required to disclose will be shown before the order is finalized.

Payment must be made using one of the payment methods available at checkout.

Payment processing may be handled by third-party payment service providers and may be subject to their own terms and privacy practices.

4. Orders

Submitting an order does not necessarily mean that Suzuya has accepted the order.

We may review an order before accepting or fulfilling it.

We may refuse or cancel an order where permitted by law, including because of:

Product unavailability
Pricing or listing errors
Suspected fraud
Payment problems
Delivery limitations
Incorrect customer information
Other reasonable operational or legal reasons

If an order cannot be fulfilled, we will contact you using the contact information provided with the order.

5. Shipping, Delivery, and Pickup

Available shipping, local delivery, and pickup options are described on our Shipping & Payment Information page and during checkout.

Customers are responsible for providing accurate shipping, delivery, and contact information.

Delivery and shipping dates are estimates unless expressly stated otherwise.

Delays may occur because of circumstances outside our reasonable control, including:

Carrier delays
Weather
Customs processing
Transportation disruptions
Supply issues
Incorrect or incomplete delivery information
Other events outside our reasonable control

International Orders and Import Charges

For international shipments, all customs duties, import taxes, brokerage fees, customs clearance fees, carrier handling fees, and any other import-related charges imposed by the destination country, customs authorities, carrier, or other third party are the responsibility of the customer.

These charges are not included in the product price or shipping fee unless expressly stated otherwise.

Suzuya Japanese Market is not responsible for customs duties, import taxes, brokerage fees, clearance fees, or other import-related charges assessed after shipment.

Customers are responsible for checking any import restrictions, duties, taxes, or other requirements that may apply in the destination country before placing an order.

If a customer refuses delivery because of customs duties, import taxes, brokerage fees, or other import-related charges, any return, refund, or cancellation will be handled in accordance with our Return Policy and applicable law.

Where permitted by law, the customer may be responsible for costs arising from such a return, including return shipping, customs charges, brokerage fees, or other related expenses.

Nothing in this section limits any rights a customer may have under applicable consumer protection law.

6. Returns, Refunds, Exchanges, and Cancellations

Our return, refund, exchange, and cancellation terms are described in our Return Policy and, where applicable, our Shipping & Payment Information page.

Please review those policies before completing your order.

Eligibility for a return, refund, exchange, or cancellation may depend on factors including:

The type of product
Whether the product is perishable
The condition of the product
Whether the order has already been shipped
Whether the order has already been delivered
Applicable shipping or return costs
Customs duties, import taxes, brokerage fees, or other charges
Applicable consumer protection laws

Unless required otherwise by applicable law, original shipping charges may be non-refundable where an order has already been shipped.

Where a return is accepted and the return is not caused by an error by Suzuya, the customer may be responsible for return shipping costs and any customs, brokerage, or import-related charges associated with the return.

Nothing in these Terms or our policies limits any cancellation, refund, or other consumer right that cannot legally be excluded or restricted.

BC rules for online purchases require businesses to clearly disclose important purchase terms, including applicable return, exchange, cancellation, and refund policies, before the customer completes the purchase.

7. Online Purchase Information

Before completing an online purchase, customers will be provided with the information required by applicable law, which may include:

A description of the goods
The total price
The currency
Applicable taxes
Shipping or delivery charges
Other applicable charges
Payment terms
Delivery information
Return, exchange, cancellation, and refund policies

Customers will have an opportunity to review the order, correct errors, and accept or decline the purchase before submitting it.

For qualifying online sales in British Columbia, a copy of the contract or order confirmation will be provided in accordance with applicable law. Current BC law requires a copy of a distance sales contract within 15 days after the contract is entered into.

8. Errors and Inaccuracies

We make reasonable efforts to keep product descriptions, prices, availability, and other information accurate.

However, errors or omissions may occasionally occur.

Where permitted by law, we may:

Correct errors
Update inaccurate information
Change availability
Cancel an order affected by a material pricing, availability, or product information error

If payment has already been collected for an order that we cancel, we will provide any refund required by applicable law.

9. Third-Party Services and Links

Our website and online store may contain links to or use services provided by third parties.

These may include:

Payment providers
Shipping and delivery providers
Analytics providers
Social media platforms
Other technology or service providers

We do not control third-party websites or services and are not responsible for their content, availability, terms, or privacy practices.

Your use of third-party services may be subject to their own terms and policies.

10. Personal Information

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

By using our website or online store, you acknowledge that personal information may be handled as described in that policy and as permitted by applicable privacy law.

11. Intellectual Property

Unless otherwise stated, content appearing on our website, including text, graphics, logos, images, design elements, and other materials owned by Suzuya, may not be copied, reproduced, distributed, or used for commercial purposes without our permission, except as permitted by law.

Third-party trademarks, product names, images, and other intellectual property remain the property of their respective owners.

12. Website Availability

We may modify, suspend, or discontinue all or part of our website or online store where reasonably necessary.

We do not guarantee that the website will always be available, uninterrupted, or error-free.

We are not responsible for interruptions or technical issues caused by circumstances outside our reasonable control.

13. Limitation of Liability

To the extent permitted by applicable law, Suzuya will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of, or inability to use, our website or online store.

Nothing in these Terms excludes or limits any liability, consumer protection, warranty, remedy, or other right that cannot lawfully be excluded or limited.

Where liability may lawfully be limited, our liability will be limited to the maximum extent permitted by applicable law.

14. Customer Responsibilities

Customers are responsible for:

Reviewing their order before submitting it
Providing accurate contact and delivery information
Providing a valid delivery address
Reviewing shipping, payment, return, and cancellation conditions before purchase
Paying applicable customs duties, import taxes, brokerage fees, clearance fees, and other import-related charges for international orders
Following any storage, preparation, handling, or safety instructions provided with a product
Complying with applicable laws and import requirements in the destination country

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, policies, or legal requirements.

The current version will be posted on our website or online store.

Changes will apply from the date the updated Terms are posted, except where applicable law requires otherwise.

16. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

17. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada.

Subject to any rights or remedies that cannot legally be restricted, disputes relating to these Terms, our website, or purchases made through our online store will be subject to the jurisdiction of the courts of British Columbia.

Nothing in these Terms restricts any consumer right or remedy that cannot legally be waived under applicable law.